Politique de remboursement

RETURNS

Purchases made at _JULIUS OFFICIAL STORE are eligible for return within 14 days of receiving the package sent from us. Customers who would like to return the purchase must contact ecommerce@julius-garden.jp within these 14 days to begin processing the return.

When writing an e-mail, please state your order reference number in the subject line, and please specify the reason for the return, whether it is a product exchange or refund request.

The customer will then be guided through the return process by receiving instructions.

Please allow 2 to 3 business days for us to review your case and reply.

To be eligible for a return, your return package must be sent back in the original packaging including; the original tags (included for each item) attached, and any included wrapping material used to protect the product.

The purchased item must be kept in pristine condition, with absolutely no damage or signs of wear.

If the package does not meet these requirements, your return will not be accepted and sent back to the customer at their expense.

All return processes must be issued and handled by the customer who made the initial purchase.

All return shipping costs and import fees are the responsibility of the customer. Any costs incurred during this process will be deducted from the final refund amount. All additional fees cannot be reimbursed.

We are not responsible for any return shipping items if they are damaged, lost, or stolen.

REFUNDS

The refund process will take 10 business days from the arrival of the returned item at our designated return address. Once we receive the package, we will thoroughly inspect the condition of the item and notify the customer with an approval or rejection (via email).

The refund amount will be credited back to the customer's original payment method of choice. Processing time of refund may vary depending on the customer's bank or payment service used when purchasing at _JULIUS OFFICIAL STORE.

Please contact your designated bank or payment service if the expected reimbursement amount has not yet been refunded back to your account (after 14 days since notification of approval or rejection).

EXCHANGES

Return for exchanges are only accepted for special cases (stated below). Please kindly review the terms before inquiring further.

Exchanges are only accepted if the purchased items arrive in a defective or damaged form upon initial delivery from _JULIUS OFFICIAL STORE.

Requesting to exchange to a different size or different color is only available if the same product (in a different size or different color) is in stock.

If you require additional clarification for product exchanges, please contact ecommerce@julius-garden.jp.

SALE

All items that were purchased on SALE (Discount) are non-eligible for return/exchange.

If a customer purchases an item online, and within 24 hours of placing the order the specific item, price has been updated with a new sale discount, the customer is entitled to receive the price difference. The customer will be refunded upon contacting ecommerce@julius-garden.jp.